Delivery & Returns

Delivery Costs

Delivery charges are calculated at checkout based on the size, weight, and destination of your order.

For international deliveries, please contact our sales team for shipping rates and availability.

📧 [email protected]
📞 0121 492 9200

Delivery Timeframes

UK Standard Delivery
Estimated 1–2 business days from dispatch.

International Delivery
Delivery times vary depending on the destination. Please contact our team for an estimated delivery timeframe.

Please note that all delivery timeframes are estimates only and may be affected by factors outside of our control, including customs clearance, weather conditions, or courier delays.

Order Processing

  • Orders are typically processed within 1 business day.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Once your order has been dispatched, you will receive tracking information where available.

International Deliveries

For deliveries outside the United Kingdom, please contact our sales team before placing your order.

📧 [email protected]
📞 0121 492 9200

Important Information

  • Customers are responsible for any import duties, taxes, or customs charges required by their country.

  • Any delays caused by customs processing are beyond our control.

Delivery Issues

If your order has not arrived within the expected timeframe, please:

  1. Check your tracking information (if provided).

  2. Allow additional time for possible courier delays.

  3. Contact our team for assistance.

📧 [email protected]
📞 0121 492 9200

Returns Policy

We accept returns within 14 days of the purchase date. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

However, we understand that situations can vary. Returns requested after 14 days may still be considered at our discretion, although a handling or restocking charge may apply depending on the item and circumstances.

Our aim is always to provide a helpful and fair service, so if you are unsure, please contact us and we will always do our best to assist.

📧 [email protected]
📞 0121 492 9200

Please note that certain items may be non-returnable, including special order or customised products.

How to Initiate a Return

1. Contact Us
Email [email protected] or call 0121 492 9200, providing your order number and details of the item(s) you wish to return.

2. Return Authorisation
Our team will review your request and provide instructions on how to return the item.

3. Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or supplied incorrectly. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 7–10 business days back to the original payment method.

If you have not received your refund after this time, please check with your bank or payment provider before contacting us.

📧 [email protected]
📞 0121 492 9200